TrueBlueBets is committed to maintaining a safe and controlled gambling environment for all registered users in Australia. This document outlines the principles, tools, and obligations that govern responsible gaming practices on our platform. We encourage every player to read this policy carefully and make use of the resources available.
Gambling is intended to be a form of entertainment. At TrueBlueBets, we recognise that for some individuals, gambling can become problematic. Our responsibility extends beyond providing gaming services — it includes actively supporting users in maintaining healthy gambling habits.
We operate in compliance with applicable Australian gambling regulations and the guidelines set by relevant state and territory licensing authorities. Player welfare is a core operational priority, not an afterthought.
Problem gambling may develop gradually. The following behaviours may indicate that gambling has moved beyond recreational activity:
If you identify with one or more of these behaviours, we strongly encourage you to use the tools described in Section 4 or seek external support.
TrueBlueBets enforces strict age verification procedures. Gambling services are available exclusively to individuals aged 18 years or older. During the registration process, users are required to provide valid identification confirming their age and identity.
Providing false information to circumvent age verification constitutes a breach of our Terms and Conditions. Accounts found to be registered by minors will be immediately suspended, and all funds will be handled in accordance with applicable legal requirements.
We also ask that all account holders take reasonable steps to prevent minors from accessing their accounts or gambling devices.
TrueBlueBets provides a suite of account management tools designed to give players direct control over their gambling activity. These tools are accessible through the account settings section.
Players may set daily, weekly, or monthly deposit limits. Once a limit is applied, it takes effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before the change is activated.
Users may set a maximum duration for individual gambling sessions. A notification is issued when the specified time is reached, after which the session is terminated automatically.
Reality check reminders can be configured to appear at regular intervals during active play. These prompts display elapsed session time and net account activity.
A cooling-off period allows a player to temporarily suspend account access for a defined duration — available options range from 24 hours to 6 weeks. During this period, login and wagering are not permitted.
Self-exclusion is available for players who require a more extended break from gambling. Users may apply for self-exclusion for a minimum period of 6 months, with no option to reverse this decision before the period expires. During self-exclusion, accounts are fully suspended and marketing communications are ceased.
Responsible gambling includes awareness of financial limits. TrueBlueBets may request documentation to assess a player's financial circumstances where unusual deposit patterns or high-volume activity is detected. This process is conducted in accordance with our Anti-Money Laundering obligations and player welfare responsibilities.
Players are advised to only gamble with discretionary funds — money that is not allocated to essential living expenses, debts, or savings.
Players experiencing difficulties related to gambling are encouraged to seek support from qualified services. Australian resources include:
TrueBlueBets support staff are available to assist with the activation of any responsible gaming tools. Contact can be made through the in-platform messaging system or via the registered email address associated with your account.
This Responsible Gaming Policy is reviewed periodically to reflect changes in Australian regulatory requirements and industry standards. The current version applies from 1 January 2026. Users are advised to check this page regularly for updates.
